Shipping and Return Policy
At Shivom Inteirors, we prioritize customer satisfaction and aim to provide a seamless experience. Please review our shipping and return policy carefully:
1. Shipping Policy
- • We deliver furniture and interior items across Gujarat, including Gandhidham, using reliable shipping partners.
- • Clients will receive a tracking number upon dispatch for easy monitoring of their order’s status.
2. Return Policy
We understand that sometimes returns are necessary. Below are our guidelines for returns:
- 1. Unopened Items:
o If the product is returned in its original, unopened packaging, you can return it without incurring any charges.
- 2. Opened Items:
o If the product has been opened but is in good condition, a 15-20% restocking fee will be applied for the return.
- 3. Damaged Items:
o If the item is found to be damaged during delivery, you are entitled to a full refund or replacement at no extra cost to you. Please inspect the item upon delivery and notify us immediately in case of damage.
- 4. Return Period:
o All returns must be initiated within 2 days of receiving the item. Returns initiated after this period will not be accepted.
3. Refund Process
- • Refunds will be processed once the returned item is received and inspected by our team.
- • Refunds will be issued through the same method of payment used during the purchase. This may take 15 business days to reflect in your account.
4. Payment Methods
We accept a variety of payment methods, including:
- • Credit and Debit Cards (Visa, MasterCard, etc.)
- • Bank Transfers
- • UPI (Google Pay, PhonePe, etc.)
- • Net Banking
- • Cash on Delivery (available for select regions)
For any further assistance regarding shipping or returns, please contact our customer service team at Shivom Inteirors (Phone and Email)
We are committed to making your shopping experience as smooth as possible!
